Answers to the most common questions about FLEXA delivery, returns, guarantees and product safety. If you cannot find what you need, contact FLEXA Customer Service at hello@flexaworld.com.

Shipping and delivery

Which countries does FLEXA deliver to?

FLEXA delivers to 25 countries in Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

FLEXA does not currently deliver to the USA, Norway or the United Kingdom.

How long does delivery take?

Stock items are delivered within 3 to 8 working days, subject to local and national holidays. If an item is not in stock, the delivery time is shown on the product page and at checkout. If FLEXA is unable to deliver as promised, you will receive an email with a new estimated delivery time.

How much does delivery cost?

Delivery costs vary by country and by the size and weight of your order. The exact cost is shown at checkout before you pay.

Does FLEXA offer free shipping?

Yes, in selected countries. The minimum order value required for free shipping depends on your delivery country and is shown at checkout.

Is express delivery available?

No. FLEXA does not currently offer express shipping.

How will my order be delivered?

Smaller and lighter items are sent by postal parcel to your address and delivered on working days between 8:00 and 16:00. If you are not at home, the parcel is left at your nearest pick-up point. The carrier provides a tracking number and expected delivery time.

Heavier furniture is delivered to the kerbside by carrier, and larger items arrive on a pallet. The carrier will call you to arrange a delivery time. Disposal of the pallet and packaging is the customer's responsibility. Delivery inside the home or to an upper floor is not available, even for an additional fee.

What happens if a delivery fails?

The carrier collects the order and calls you to arrange a new delivery date. Additional shipping charges may apply.

What should I check when my order arrives?

Check that the number of parcels matches the delivery note and that no packaging is visibly damaged. If parcels are missing or damaged, tell the carrier and make sure this is noted on the transport document before you sign. Photograph damaged packaging before unpacking, then contact FLEXA Customer Service as soon as possible.

Does FLEXA offer gift wrapping?

No. Gift wrapping is not available for online orders placed on flexaworld.com.

Orders and payment

Which payment methods can I use?

Visa, Mastercard, Maestro, American Express, Shop Pay, Apple Pay, Google Pay and PayPal. FLEXA does not charge a fee for card payments. Card details are handled by a PCI certified payment partner and are never accessible to FLEXA.

When is my order confirmed?

The email you receive immediately after ordering is an electronic receipt confirming that FLEXA has received your order. The agreement becomes binding when you receive a separate email confirming that your order has been shipped.

Returns and refunds

Can I return my order?

Yes. You have a 14 day right of withdrawal and a 14 day right of return. Start a return or a claim through the FLEXA return portal.

What condition must returned items be in?

Returned items must be in their original condition, including the packaging, so they can be resold. You may examine the product as you would in a store. If the condition is not met, the right of return lapses. If the product has lost value through handling beyond what is necessary, the depreciation is deducted from your refund.

Who pays for the return?

The customer is responsible for return costs, which are deducted from the refund, unless the return is a claim. Returns via GLS cost 15 EUR. Returns of items delivered by Dachser cost 125 EUR, because the return requires pallet handling and truck pickup. Packages sent cash on delivery are not accepted.

What should I include in my return package?

A copy of the invoice and a completed return delivery note.

How long does a refund take?

Returned items must be received and inspected before a refund is issued. This can take up to 14 days. The refund is paid to the account given on the return delivery note.

Guarantee, safety and quality

What guarantee does FLEXA give?

FLEXA offers a 5 year guarantee against manufacturing defects on beds from the FLEXA CLASSIC, FLEXA WHITE and FLEXA NOR collections, covering legs, bed sides, ladders and safety rails. Other accessories carry a 2 year warranty. FLEXA mattresses carry a 10 year warranty. All other FLEXA furniture, textiles, mattress covers, accessories, brackets, fittings and toys are covered by the statutory 2 year warranty.

Guarantees do not cover wear and tear, colour fading, or damage caused by incorrect use or lack of maintenance.

Are FLEXA beds safety tested?

Yes. All FLEXA beds with a sleeping height above 60 cm are safety tested by TUV to the EN 747:2012 European standard. Corners and edges are rounded. FLEXA furniture is tested to EN 71-3, DIN 717-3 and DIN 53160 for non-toxic materials.

What materials does FLEXA use?

FLEXA is FSC certified, so the timber used can be traced back to responsible forestry. Fabrics and mattresses are OEKO-TEX certified and free from harmful substances, and mattress covers are washable. Furniture is varnished several times using UV varnish that follows the relevant EU standard. FLEXA products are intended for domestic use only.

How do I make a claim?

File your claim as soon as possible and within a reasonable time after you discover the defect. A claim made within two months of discovering the defect is always timely. Submit it through the FLEXA return portal. FLEXA will assess the claim and may send replacement parts, replace the item, or offer a price reduction.

Products, spare parts and stores

Where can I get spare parts or assembly instructions?

Contact FLEXA Customer Service at hello@flexaworld.com with your product name and order number.

Does FLEXA have physical stores?

Yes. Use the FLEXA store locator to find your nearest store or retailer.

Does FLEXA offer bulk or wholesale orders?

Yes. Email hello@flexaworld.com with your request.

Are there discount codes or promotions?

Current offers are shown on flexaworld.com. Newsletter subscribers are the first to hear about new promotions and limited time offers.

About FLEXA

Who is FLEXA?

FLEXA is a Danish children's furniture brand founded in 1972, known for beds and furniture designed to grow with the child. Orders placed on flexaworld.com are sold by FLEXA ApS, Kalkvaerksvej 20, 8000 Aarhus C, Denmark, VAT 45 60 54 77, and are governed by Danish law.

How do I contact FLEXA Customer Service?

Email hello@flexaworld.com.