• Stock items are delivered within 4 to 10 working days.
• FLEXA delivers throughout Switzerland.
• Orders are delivered to the kerbside by pallet carrier.

Delivery Time

FLEXA aims to deliver all stock items within 4 to 10 working days, subject to local and national holidays. If, unexpectedly, we are unable to deliver as promised, you will receive an email from FLEXA informing you of the new estimated delivery time.

Shipping Costs

Kerbside pallet delivery: CHF 75. Free on orders over CHF 499.

Items are delivered to the kerbside by a carrier. Items of a certain size and weight will be delivered on a pallet, for which the customer is responsible for disposal, as well as packaging.

It is not possible to have the order delivered inside or upstairs for an additional fee. The carrier will call you to arrange a delivery time.

Failed Delivery

In the event of a failed delivery, the carrier will collect the order and call you to arrange a new delivery date. Please note that in the event of a failed delivery, additional shipping charges may apply.

Upon Receipt of Goods

When you receive your goods, check that the number of parcels is correct and that the packaging is not visibly damaged. If you receive fewer parcels than notified on the delivery note or if you receive a visibly damaged parcel, you must inform the carrier and ensure that this is noted on the transport document. You must sign with the carrier. In case of damaged packaging, please take photos of the parcel before unpacking. In case of errors, damages, and deficiencies regarding your order, please contact customer service as soon as possible.

Gift Wrapping

We do not provide gift wrapping for online orders placed on www.flexaworld.ch.